Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Patricia Chagnon

Patricia Chagnon

October 28, 2024

5  out of  5
rating by Patricia Chagnon
"Our elderly mother used Lisa as her insurance agent because she felt valued, she felt that Lisa was dependable, honest and trustworthy. We had a flood in her home a few years back and action was quickly taken to remedy the situation. We were guided through the process and we felt that our voice had been heard. Mom passed away this past spring and I have had a few instances where I have had to call the office for assistance. I have been dealt with respectfully and professionally. I appreciate each person in this office that I have worked and each time and know that my concerns are heard and action will be taken. Thank you so much for all that you do, you’re doing it right!"
We responded:
"I’m so happy to hear you enjoyed your experience with our office! Thank you for sharing, we appreciate you! "
Profile photo of John Williams

John Williams

October 10, 2024

5  out of  5
rating by John Williams
"Thank you, Sandy for your tenacity and great service experience. It has been great having your expertise and getting the complicated life of insurance in California resolved. Appreciate you. Talk soon"
We responded:
"John, we appreciate you and your feedback so much! Thanks for taking time to share your experience. We are grateful you trust us to handle your insurance needs. "
Profile photo of Dominic Running

Dominic Running

October 3, 2024

5  out of  5
rating by Dominic Running
"******UPDATE****** 10/3/24 They’re back at it again!!!! Sandy was able to work with me and get an even better rate! They beat everyone’s!! Just call them!!!! Sandy made my life simple and easy! THE BEST RATES AROUND!!!!! Jamie made the process quick and easy. We finished everything within a 10 minute phone call! Jamie gave me a quote and broke everything down so I understood my full coverage in detail! She made this tough situation VERY delightful!! Thank you Jamie!!!!!🙌🏽🙌🏽🙌🏽"
We responded:
"I’m so happy to hear you enjoyed working with us on your quote. We are excited to work with your insurance needs. Thank you for sharing your experience!"
Profile photo of Janice Williams

Janice Williams

August 22, 2024

5  out of  5
rating by Janice Williams
"I had a great experience with the agent Sandy that helped me switch insurance! I lost her information when she gave me my first quote and I was so happy when she called me because I could not find the information to get back with her! Thank you so much sandy for your diligence!"
We responded:
"Hi Janice, I’m so glad you enjoyed your experience. Thanks for trusting us to help you with your insurance! We are so happy to have you. "
Profile photo of Kathy Giovanni

Kathy Giovanni

July 18, 2024

5  out of  5
rating by Kathy Giovanni
"Sandy was great! So friendly and knowledgeable. She didn't rush me and took the time to answer my questions and explain Into detail. You can just tell when her friendly voice answered the phone at State Farm that she really loves her job! I Would highly recommend!!"
We responded:
"I love hearing this, thanks Kathy! Sandy is great, and so are you for sharing your feedback! We appreciate it and I’m glad she answered your questions. That’s what we are here for, call anytime!"
Profile photo of Sean Yontz

Sean Yontz

July 3, 2024

5  out of  5
rating by Sean Yontz
"Sandy was excellent. Made our transition from Farmers to State Farm very easy. Pleasure to work with her."
We responded:
"I’m so glad you enjoyed working with Sandy, she’s great! We are happy to have you with State Farm, thanks for choosing our agency and for sharing your experience. "
Profile photo of andrew burton

andrew burton

June 19, 2024

5  out of  5
rating by andrew burton
"I have been working with The Lisa Trapp Group for over 3 years now and they are Awesome! Whenever I have had a claim or any questions, they are on it. Yesterday I needed to add a new vehicle and Rosa and Bill got it taken care of ASAP. Thanks for all your help!"
We responded:
"Thanks so much for being such a loyal customer, Andrew! We appreciate you and I’m glad the team took good care of you and your car insurance need. Thanks for sharing your experience. "
Profile photo of James palmer

James palmer

June 13, 2024

5  out of  5
rating by James palmer
"Lisa was a pleasure to work with.She was so friendly and cool and the process to get insured was quick. I highly recommend doing business with her and state farm."
We responded:
"Thanks, James. We think you’re friendly and cool, a good match :) thanks for sharing your experience. We were happy to help with your insurance needs! We look forward to talking again soon! "
Profile photo of Kalan Soibelman

Kalan Soibelman

June 6, 2024

5  out of  5
rating by Kalan Soibelman
"Sandy Green at State Farm Insurance, was a huge help on setting up additional information updated on our State Farm Insurance. Shout out to Sandy Green!"
We responded:
"Isn’t Sandy great?! I’m so glad you thought so too. Thanks for sharing your experience, we appreciate you and appreciate you taking the time to share!"
Profile photo of Farley Brown

Farley Brown

May 31, 2024

5  out of  5
rating by Farley Brown
"There was a discrepancy in the monthly billing I called the office late in the afternoon and spoke with Bill. He proposed calling me back first thing in the morning which he did promptly. Bill was able to troubleshoot the discrepancies and bring my monthly bill back to where it was supposed to be. Bill is diligent, professional, polite and knows the business extremely well. I highly recommend this office for all insurance needs ."
We responded:
"I’m so glad Bill was able to help and in such a professional manner! We appreciate you and appreciate you as a customer. Thank you for sharing your experience."
Profile photo of Jorge Cartagena

Jorge Cartagena

May 11, 2024

5  out of  5
rating by Jorge Cartagena
"GREAT LADY VERY PROFESSIONAL NICE AND HELPFUL, THANK YOU, I AM VERY HAPPY WITH THIS INSURANCE ."
We responded:
"Thanks Jorge! We think you’re great too! Thanks for sharing, we appreciate you, thanks for trusting us with your insurance. "
Profile photo of Chase Tantalo

Chase Tantalo

April 8, 2024

5  out of  5
rating by Chase Tantalo
"Was able to get me a great quote for my motorcycle! Other insurance companies did not even come close, would highly recommend going thru Lisa"
We responded:
"I’m so happy we were able to help with your motorcycle insurance! We are looking forward to working with you! Thanks for sharing your experience!"
Profile photo of Julian Miller

Julian Miller

April 1, 2024

5  out of  5
rating by Julian Miller
"Sandy Green was amazing to work with and easily got my motorcycle insurance going in just 1 call. Definitely recommend!"
We responded:
"Hi Julian! Thanks for sharing, I’m so glad Sandy was able to help with your motorcycle insurance. We are so happy to have you as part of our agency! Thank you!"
Profile photo of Juan De La Rosa

Juan De La Rosa

March 15, 2024

5  out of  5
rating by Juan De La Rosa
"Alicia was fantastic! She helped me with both auto and life insurance, making the process smooth and stress-free. Highly recommend her!"
We responded:
"I’m so pleased to hear she was able to not only help you with auto and life insurance but that the process was also enjoyable! Thanks for sharing your experience! We are happy to have you part of our Encinitas agency!"
Profile photo of Margaret Schoeninger

Margaret Schoeninger

February 20, 2024

5  out of  5
rating by Margaret Schoeninger
"Sandy Green at Lisa Trapp's State Farm Insurance went above and beyond when I began renting my home and transitioned to a new car. I highly recommend both the agency and Sandy."
We responded:
"Thanks Margaret! I appreciate you sharing and I’m so glad you enjoyed working with Sandy, we do too! We are happy to have you as part of our agency. Thanks for trusting us to insure your home and car. "
Profile photo of Mary Holladay

Mary Holladay

February 7, 2024

5  out of  5
rating by Mary Holladay
"What a relief and pleasure to speak with a real people especially warm, friendly, and knowledgeable ones. Thank you 😊"
We responded:
"What a nice review, Mary! Thank you for sharing! We love hearing from real live people too ;) "
Profile photo of Rachel Lando

Rachel Lando

January 26, 2024

5  out of  5
rating by Rachel Lando
"I was able to walk into Sandy’s office and get an auto insurance policy in under 30 minutes :) Sandy was super helpful and it’s nice to know I can reach out to her anytime with questions. 🚗🙌"
We responded:
"Hi Rachel! I’m so glad Sandy was able to help you with your auto insurance. We are so happy to have you as part of our agency. We look forward to working with you. Thanks for sharing your experience. "
Profile photo of Armando Ramirez

Armando Ramirez

January 24, 2024

5  out of  5
rating by Armando Ramirez
"Recently started a policy. Sandy was extremely helpful and patient. She was very informative and everything went smoothly! Thank you"
We responded:
"Welcome to our agency! I’m so glad you enjoyed working with Sandy and had a smooth experience. That’s the goal. I look forward to meeting you personally! Thanks for trusting us with your business! "
Profile photo of William Huston (威廉 赫斯顿)

William Huston (威廉 赫斯顿)

January 5, 2024

5  out of  5
rating by William Huston (威廉 赫斯顿)
"One of the best experiences I’ve had working with an insurance company!"
We responded:
"Thanks William! So nice of you to take the time to share your experience! We enjoy working with you as well! You’re always a pleasure. Happy New Year! Thanks for putting your trust in us!"
Profile photo of Laneybug & Knoxyboy

Laneybug & Knoxyboy

December 9, 2023

5  out of  5
rating by Laneybug & Knoxyboy
"Lisa was so helpful and amazing to work with during a claim we had to open due to a large water damage situation in our home. It was a long and strenuous process (as I expect it would be with any insurance company) but Lisa really stepped in to help us get the support we needed. Very consultative and knowledgeable about the industry and was always eager to help."
We responded:
"Thank you so much! I’m so glad you looped me into the process and am excited you are in the homestretch! I appreciate you!"
Profile photo of Andrea Hunt

Andrea Hunt

August 22, 2023

5  out of  5
rating by Andrea Hunt
"I’ve been with State Farm for around 20 years. Hands down, I’ve received the best service and rates from Lisa and her team. They’ve provided multiple policies and helped me navigate through an accident. Always responsive and helpful! I recommend them to everyone!"
We responded:
"Thank you so much for sharing your experience! We appreciate your business and always enjoy our interactions! Thanks so much for trusting us with your insurance! "
Profile photo of Nikko Sosa

Nikko Sosa

August 16, 2023

5  out of  5
rating by Nikko Sosa
"the light is amazing dual action lantern"
Profile photo of Melanie Hirschmugl

Melanie Hirschmugl

July 27, 2023

5  out of  5
rating by Melanie Hirschmugl
"I would highly recommend Lisa as your insurance agent. Her expertise and attention to detail go above and beyond!"
We responded:
"Thank you Melanie! I’ll appreciate you sharing that feed back for others to see!! I appreciate you!"
Profile photo of Dr Wayne Brousseau

Dr Wayne Brousseau

July 5, 2023

5  out of  5
rating by Dr Wayne Brousseau
"attentative, good listener,, Competitive rates,,,Caring, Positive energy, right from the onset of first phone call and first office visit,!! No unpleasant surprises regarding insurance quote’s! Thank you, Jaimie Respectfully submitted, Wayne Brousseau"
We responded:
"Thanks for sharing your experience! We appreciate you as a customer and appreciate you sharing! We are so glad we could help you with your insurance! "
Profile photo of Diane Cohen

Diane Cohen

May 18, 2023

5  out of  5
rating by Diane Cohen
"We recently had to file a claim. We got the car fixed at a collision repair shop that Lisa’s office recommended. When the car experienced problems after that repair we had to take it to the dealer to get it successfully repaired and paid out of pocket. I let Lisa know, but only because I felt they should know about the repair shop not really helping us out after we took the car back to them. Lisa immediately said we should not have to pay for that repair, put in a claim for it, and it was immediately settled! Lisa is personable, professional, and efficient! We are relatively new customers of Lisa and we feel we found the perfect agent!"
We responded:
"I’m so happy I was able to help with your claim! We are always happy to help when we can. I appreciate your business - thanks for sharing your experience! "